Cross-selling course
Can you imagine your engineers talking to your customers about the other services that you offer? How about them recommending necessary additional equipment?
Just think of the difference to your bottom line, think of the relief if you could trust your engineers to create the organic growth that you need.
This is a professional development course enabling engineers to carry out their duties and responsibilities to you and your customers.
Part 8 demystified course
BS5306, Part 8 – The selection and positioning of portable fire extinguishers.
I know that compliance and quality service is important to you. However, what you want and what’s happening out there might not quite match up… yet.
Let’s get your engineers up to speed. We can help them to provide the excellent service and compliance that you have promised to your customers.
BS5306 – Part 3
The servicing and Installation of portable fire extinguishers
A one day course teaching everything your trainees/engineers need to know.
They will learn to identify types of extinguisher, their uses and fire ratings. Commissioning, maintenance and inspections to comply with the British Standards.
Fire Safety Signage
You want your customers and their premises to be protected in the best way that you can, yet the legal requirement of signage isn’t generally pointed out to the customers. It’s not noticed by them or the engineers. This is part of the service that they are paying for and part of their essential fire safety.
Engineers need to learn about this important aspect of their role.
Surveyors and Salesperson Course
The spotlight is on! It’s time to cover your backs and make sure that your salespeople and/or surveyors are trained to correctly evaluate your customer’s premises.
Many surveyors have fallen into this role without the correct training. Compliance matters, as you know so let’s put this right.
I have another version of this course specifically for people who are new to the industry and require the necessary background information.
Product knowledge for your office staff
Relevant product knowledge for your office staff is something that many companies overlook.
Your staff have to communicate with your customers and they are often left confused and unable to help with certain things because they just don’t understand extinguishers. People generally have a fear of handling or using them because they have never been shown.
Your office staff are unaware of what your engineer’s role is or the time restraints and difficulties they face. They’re unaware of the legalities of fire protection or about the British Standards.
Knowledge for your office staff is invaluable; it creates confidence for them to have insight into what your company is all about.
Fire Alarm Companies – Consultancy Service
Have you considered branching out to include fire extinguisher servicing? The process can be relatively easy to set up. Do you need some guidance where I can talk you through all that you need to know?
Consultancy is available to help you expand your business.
Why wouldn’t you? You have your potential customers right in front of you. You have your engineers that can be trained.
If this is something that you would like to do but just don’t have the time, I can help.
Fire Risk Assessors
You know that it’s an important time to be covering your back in all aspects of your role. Fire extinguishers, for some reason, are overlooked or classed as irrelevant. This leads to a guessing game of what is needed and where. This leaves customer’s premises non-compliant and at risk. This is an important part of fire protection and it’s essential to get this right.
